Dana Chisnell

Dana has helped thousands of people learn how to make better design decisions by giving them the skills they need to gain knowledge about users.

She has observed hundreds of study participants for dozens of clients to learn about design issues in software, hardware, web sites, online services, games, and ballots, helping these organizations perform usability tests and user research to inform design decisions for products and services.

These days, her pet topics are election design, usable security, and researching social interactions mediated by technology. But she’s got a couple of surprises in her back pocket.

She’s the co-author, with Jeff Rubin, of Handbook of Usability Testing Second Edition (Wiley, 2008). In summer of 2012, she published the first four Field Guides To Ensuring Voter Intent with Drew Davies and Whitney Quesenbery.


Contact her at

email: dana@usabilityworks.net
twitter: danachis
phone: 415 519 1148